Cancellation & Refund Policy

Thank you for choosing Vefu Property Rentals for your stay. We strive to provide a smooth booking experience for every guest. Please review our cancellation and refund policy carefully before making a reservation.

Interpretation and Definitions

Interpretation

Words with capitalized initial letters have specific meanings under the conditions below. The following definitions apply whether they appear in singular or plural.

Definitions

  • Company (referred to as "the Company", "We", "Us" or "Our") refers to Vefu Property Rentals.
  • Property means the rental home, apartment, or vacation space listed on our platform.
  • Booking means a confirmed reservation made by You for a Property.
  • Service refers to our website, mobile application, or both.
  • You means the individual making the booking or accessing the Service.

Your Booking Cancellation Rights

You can cancel a booking under the following conditions:

  • Cancellations made within 48 hours of booking and at least 14 days before check-in will receive a full refund.
  • Cancellations made up to 7 days before check-in will receive a 50% refund of the total amount.
  • Cancellations made less than 7 days before check-in are non-refundable.

To cancel, you must notify us by email at info@thevefu.com with your booking details.

Refund Timeline

Approved refunds will be processed within 7–14 business days using the same payment method you used for booking. No additional charges will be applied for processing the refund.

Conditions for Refunds

Please ensure the following conditions are met:

  • The booking was made directly through our official website or mobile application.
  • No check-in has taken place for the scheduled stay.
  • Any promotional or discounted bookings may have special terms and may not be fully refundable.

No-Show Policy

If you fail to check in without prior notice, the entire booking amount will be forfeited and no refund will be issued.

Property Issues

If the property is not as described or there are unforeseen issues preventing your stay, we will offer an alternative property or a full refund depending on availability.

Contact Us

If you have any questions about cancellations or refunds, please contact us:

  • By email: info@thevefu.com